securus customer service refundsecurus customer service refund

If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Serve, Facilities & Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). Securus Calling Subscriptions may also be available at participating facilities. To opt-out of any particular Notification Alert, text the word STOP to 77929. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Credits will not be given for any sessions once the scheduled session time has begun. How do Idetermine what type of account to make a payment on? We refer to these products and services as our Products. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. Dallas, Texas 75265-0757, Facilities We The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Almacenamiento de la informacin de tarjeta. 2. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Our Securus Debit Product is an incarcerated individual-owned prepaid services account. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). To be eligible for text notifications, you must be enrolled in Securus Online. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. PO Box 650757 3. The Contact Center is open seven days a week 24 hours per day. These terms do not provide any third party with a remedy, claim, or right of reimbursement. The Contact Center is open seven days a week 24 hours per day. VeriSign secured #1 Internet-trusted security seal. You are responsible for maintaining the confidentiality of your username, password and account information. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). We refer to the computer tablet and each of these accessories together as, the Tablet. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. How do I block a text message from an inmate? . The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. We take safeguarding your personal information seriously. Governing Law and Other Terms. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. We love to hear the amazing feedback! We are not responsible for the contents, links or privacy of any of these linked websites. The inmate phone services vendor has changed from GTL to Securus. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. inmatesales. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Are you sure you want to end this chat with the Online Assistant? Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. proporcionados por la Empresa. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site We help family and friends of incarcerated individuals. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). How Do I Manage my Securus Video Connect Account? We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Any third-party product and service marks contained on our website are the trademarks of their respective owners. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. Waiver of Right to Bring Class Action and Representative Claims. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. Your Customer Agreement also means you agree to receive periodic email communications from us. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. We will, however, always post the changed terms on our website. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. The app is not launching on my device. Please read them carefully. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Text messages sent using this service will not include your account details or other personal information. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Al almacenar su informacin de pago, usted puede A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. cada transaccin. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Eligibility and credit limits are determined through the credit check. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. This Limited Warranty gives you specific legal rights, and complete information ; and have! 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