Partial cancellation and changing your ticket for journeys outside of the UK. trainline account change email. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. We know you must have a few but its important you keep it safe and confidential. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. There is no fee associated with this. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. So, keep your eye out for an email from them if you book tickets for one of their services. You must be aged 16 or 17 years old to buy the 16-17 Saver. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. STEP 3: Click the " Refundable " icon and confirm it. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. For more information, please see our Privacy Policy. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Cancelling/refunding your ticket for European coach journeys. Please read our guide on refunds and exchanges here. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. 4. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Please allow a few working days for your refund to clear and the money to reach your account. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. But Trainline, his ticket agency, charges him a $43 ticket change fee. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Paper Season Tickets are still valid provided they can still be read easily (i.e. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). The Agreement. If not, you can use their contact details to claim directly with them. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Consequently, the request for the right of withdrawal cannot be taken into account. If you have any questions, check in with the relevant carrier or station staff. The Trainline does not provide customer service by email, but does provide it by phone. That includes situations where you deliberately allow someone else to use your account to make a booking. Company No. You must be aged between 16 and 25 years old to buy this Railcard. Please see 8.2 and 8.11 for specific Railcard conditions. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. We charge a 10 fee to refund all Season Tickets. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. The time when off-peak services start can vary by station. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Google Account email. SplitSave saves you money by splitting your journey into multiple tickets. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. How To Request A Refund for a Trainline Tickets. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. You can call us on 0870 3333 555 and select Option 1 then option 2. Discovery in arbitration is also limited in accord with AAA rules. Choose which Google mailbox you want to alter. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. You must be aged between26and30years old to buy this Railcard. Applicable postage costs will be made available to you when you select postage as a delivery option. Or is any of the information above inaccurate? Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. If you are interested in a career at Trainline, please click here. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. 1. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Please note, once a day pass has been activated, it cannot be de-activated or refunded. How can I change my personal details if I am an online Railcard customer. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. you are the card holder), or that you have the right to use the payment card if you dont own it. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Updated on: 22 Feb 2023 10:31 PST. You can travel anytime on weekends and public holidays. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Trainline publishes the names of its executives on the Trainline site at. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. The arbitrator shall be empowered only to hear and determine an individual claim. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. No. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). 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