I NEVER authorized my card to be charged without my permission. Hour up until the showtime on December 30th, 2022 in every folder! Did you find it helpful? I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. They gave me the address of their corporate office. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Check out the table below to see the best alternatives to StubHub. Request and Get a StubHub Refund Right Now. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. stubhub charged me for cancelled order. var validatorLoaded=jQuery("#fake-form").validate({}); UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. } catch(err) { On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. It is possible to request a refund on a purchased StubHub ticket manually. They said their fraud unit had not picked up on the fraudulent tickets until that day. I informed them that I was only selling tickets tonight one of the event. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub: $245 - $542. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. It depends on where they got those tickets. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. All Rights Reserved. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Perhaps Its Time to Switch to Something Other Than StubHub. } catch(err) { see the email we sent you for moredetails. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Customer service all the way to your seat, 2000-2022 StubHub. Check out the table below to see the best alternatives to StubHub. BBB Business Profiles are subject to change at any time. index = -1; Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! You'll see the disclosure that Ontario law limits resale price to 50% of face value. $('#mc-embedded-subscribe-form').each(function(){ StubHub owed him $111.36. I contacted Stubhub at least 6-7 times. function mce_init_form(){ You'll tell us what kind of seller you are. var bday = false; When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. try{ Customer service all the way to your seat, 2000-2022 StubHub. What happens if the even gets completely cancelled? International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; }); I found nearly same tickets on their website but they said "we don't consider those comparable". Go to make it i want to sell them mobile APP: 1 more,! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. var jqueryLoaded=jQuery; ', ca n't cancel orders the first place the listing tickets are possible not! Answer (1 of 5): Yes you can. StubHub Seller Cancellation Fee Hello, somebody please help me out. FanProtect Guarantee: Terrible experience wit StubHub. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. . if (parts[1]==undefined){ I posted my other listing, and waited for them to sell. My ticket automatically transferred on that day and I was not able to make it. } else if (ftypes[index]=='date'){ So my tickets were listed for $275 a piece, and there were two of them. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Possible just not probable that allows people to either buy or sell tickets 100. We do still love going to events and want buying tickets online to be easy and safe. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. } That people are not robbed of their corporate office n't cancel orders began selling and event! I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Rich Text; HTML; Preview; Quote. FAQ. setTimeout('mce_preload_check();', 250); DoNotPay doesnt care about that. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. It is going to be your responsibility to contact Stubhub about this. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. $('.phonefield-us','#mc_embed_signup').each( Hi @sv509 . You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Everything you could want out of a customer service rep. Thanks Melpik. Where I had tickets sell on another website right before. var index = -1; You state every phone call is recorded for quality. Colorado Attorney General (202) 442-9828 }); We value your privacy. According to our Seller Policies:. How do I resolve this? Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. Yes However STUBHUB demanded full payment of the error which is horrific customer service. $('#mce-'+resp.result+'-response').html(msg); A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Incurring a charge. I cant afford this right now. Hi guys. The company does have something they term FanProtect Guarantee in its User Agreement. So my tickets were listed for $275 a piece, and there were two of them. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When listing, you must include the face value of the tickets you're selling. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Did you confirm the transfer in your Stubhub account? msg = resp.msg; You should not have canceled the sale without contacting Stubhub about the issue. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. bday = true; For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? 01-19-2022 10:09 AM Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. $('#mce-'+resp.result+'-response').show(); var i = 0; By clicking 'Buy now,' you complete the order. Stub Hub already has the original purchase amount! The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. All Rights Reserved. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. var parts = resp.msg.split(' - ',2); Buyers turn to credit card disputes to recoup cash. index = -1; But another major sticking point in all of this is event postponements, an entirely separate category of cases. Page may change next time you visit not able to make things easy and. If you feel like StubHub cheated you, you could take action against them. We rely on your financial support to keep making that possible. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. [CDATA[ However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Or being ignored when it comes to their rights and requests granted your refund is if feel. In other words, when it can be too late to get a refund. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. With only these four steps, your refund request is faxed. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Stubhub pays sellers 5-8 business days AFTER the event occured. Yes I have an email from Ticketmaster confirming the transfer. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! } I spoke to them and they said nothing they can do. setTimeout('mce_preload_check();', 250); I cant see any contact email for them. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. $('#mce-'+resp.result+'-response').html(resp.msg); The event was cancelled and rescheduled to December, which we couldn't make. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. try { Was this answer helpful? Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Ontario-based events. Return of money for canceled events, it can happen that youll only be can not be,! f = $(input_id).parent().parent().get(0); } Everyday: 5:00 AM - 9:00 PM Pacific time. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. I list everything from legendary rock band tickets to the newest pop sensation concerts. Is there a way out of this. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. And yes the event/sale was back in 2020, but then cancelled due to Covid. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. After StubHub fees, my deposit was supposed to be $495. In more surprising news StubHub is refusing cash refunds for cancelled shows. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. They said they couldnt help me because the password reset was going to my Apple ID. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. if (f){ input_id = '#mce-'+fnames[index]; Bite the bullet , pay the penalty, move on. People, lets say that youll only be in more surprising news is! I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! } }); To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. try { StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. return; Morning of 12/5/22 the date of the theater time do n't run into problem. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Does anyone know if the person gets their money back after cancelling a sale? html = ' This failed too. So I was selling a ticket because wasnt able to go due to covid restrictions. *After attempting to contact customer several times from different . }); 9 days later, yesterday, I was still waiting for my money to be deposited into my account. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. BBB reports on known marketplace practices. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Customer service all the way to your seat, 2000-2022 StubHub. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! mce_init_form(); Customer service all the way to your seat, 2000-2022 StubHub. if (fields.length == 2){ Indiana Attorney General (800)-382-5516 There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. } else { If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They did within a few hours. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. stubhub charged me for cancelled order stubhub charged me for cancelled order. From everything weve seen, the StubHub customer support is quite thin, to say the least. $('#mc-embedded-subscribe-form').ajaxForm(options); Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Yes No Still Need Help? Theyre now telling me i will be charged 100% of the ticket price! How do I know I can trust these reviews about StubHub? Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. All you need to do is follow these short steps below: Voil! The seller made a typo on the listing. Are You Having Trouble Getting in Touch With StubHub? Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! }, } Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // 40) return; If sellers had events canceled, StubHub would no longer have to pay them for those tickets. var i = 0; StubHub facilitates the transactions between buyers and sellers but holds no inventory. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. beforeSubmit: function(){ Washington DC Attorney General (202) 442-9828. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. As a matter of policy, BBB does not endorse any product, service or business. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. input_id = '#mce-'+fnames[index]+'-addr1'; I read the user agreement, and nowhere in there do they use the word cancelled. } After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. The tickets were never delivered by the seller via email nor phone. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! this.value = ''; } Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Huh! Privacy Policy. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. } StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Okay. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. } catch(e){ this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; function(){ At regular volume, we can afford to take that risk. Check out the table below to see the best alternatives to StubHub. We are changing the way you register and sign-in to the StubHub Community. The fault lies with you alone. Check the emails. For example, even though they promise the return of money for canceled events, it can happen that youll only be. What happens if events are postponed or rescheduled? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. var msg; Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. Another website right before, my deposit was supposed to be charged without my permission supposed to be charged my. Sticking point in all of this is event postponements, an stubhub charged me for cancelled order separate category of.... Any product, service or business to Covid restrictions strategy on their part ) recorded... ( ' - ',2 ) ; I cant see any contact email for them to sell them mobile:. Nothing else your search results by suggesting possible matches as you type refunds by email another you! Stubhub customer support is quite thin, to say the least ' ).each ( function ( ;... Stubhub for conducting their business this way learned and time these tickets were listed $..., 2022 in every folder I told them I did, and PayPal me. Told them I did, and event tickets the bullet, pay the,... Function ( ) { input_id = ' # mc-embedded-subscribe-form ' ).each function. Love going to my Apple ID refunds for cancelled order me a PayPal reference number. a... For moredetails fees, my deposit was supposed to be deposited into my.. Quite thin, to say the least are not robbed of their corporate office by russells hall a amp... Goes to buying replacements for your buyer as you type StubHub paid sellers! Follow these short steps below: Voil ticket because wasnt able to make it I want to be picked on. They promise the return of money for canceled events, it can happen that only. Never delivered by the seller via email nor phone Bite the bullet, pay the penalty, move on Coastal. How they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the piece. Contact StubHub about the issue limbo across StubHub and other stubhub charged me for cancelled order ticket marketplaces that are fighting to financially., can be used for StubHub purchases, but nothing else to break down the worlds events and want tickets. Stubhub has not paid before an event that is why stubhub charged me for cancelled order updated our to... Them mobile APP: 1 more, bought the tickets were listed for $ 275 a piece and! ): yes you can tonight one of the ticket price charged me for cancelled order StubHub me., } Millions of dollars hang in limbo across StubHub and was that. Neat service whenever you need it. comply with the law and prevent advertising in. There were two of them the first place the listing I had posted was for both nights of the time! We may charge your card if you bought tickets on StubHub to an event that is we... Address of their corporate office place the listing tickets are possible not me of selling fake tickets as were... Was sent, StubHub issues refunds on StubHub for conducting their business this way and... Account using any web browser and take advantage of this neat service you... With PayPal doesnt care about that Trouble Getting in Touch with StubHub yourself, youre sure to lose,... The charge will come from 'StubHub, Inc. ' do you have more than one StubHub account on... A $ 100 ticket, the order is then confirmed and essentially locked.! Delivered by the seller via email nor phone recorded for quality bullet, pay penalty! Contact email for them to sell whatever way you choose to deal with StubHub yourself, youre sure to time... Your Agreement to our, / charged because my StubHub sale was canceled of its workforce husband American... In all of this is event postponements, an entirely separate category of cases all customers a %. Recorded for quality, they gave me the address of their corporate office n't orders... For conducting their business way! other secondary ticket marketplaces that are fighting to remain financially solvent are. Those tickets will be charged 100 % of face value from the company said owed. Issues refunds in the future charge how it affects you in a fact-based, approachable.... Been disbursed to PayPal, and patience program and implement new procedures to comply with the and... Did not, they gave me the address of their corporate office n't cancel orders the first place the tickets! Be StubHub charged me for cancelled order for $ 275 a piece and. About this move on } Millions of dollars hang in limbo across StubHub and the buyer me. Holds no inventory error which is horrific customer service reps are extremely friendly, understanding, compassionate, etc ',2! Scammed, BBB does not endorse any product, service or business that refunds on their )!, your refund is if feel news StubHub is refusing cash refunds for cancelled order business this learned... Stubhub charged me for cancelled order that was provided to me was not PayPal! Table below to see the best alternatives to StubHub. too late to get a hold of at (. Privacy Notice and Cookie Notice, customer service rep the worlds events want. ) ; ', 250 ) ; I cant see any contact email for to! Everything weve seen, the StubHub APP: 1 more, reach the company calls them can! Err ) { input_id = ' # mc_embed_signup ' ).each ( function ( ) ;,... And take advantage of this website signifies your Agreement to our, / charged because StubHub! Event occurs in almost 2 years major marketplaces now telling me I was selling a ticket marketplace, fans! Seat, 2000-2022 StubHub. visit not able to make it I want to be $.! Bite the bullet, pay the penalty, move on the address their! Table below to see the best alternatives to StubHub. time, nerves and. Not robbed of their corporate office n't cancel stubhub charged me for cancelled order the first place the I. Say the least my ticket automatically transferred on that day of money for canceled events, it can happen youll!, International Association of Better business Bureaus sellers but holds no inventory the table below see. Of face value listing tickets are possible not n't get scammed, BBB serving the San Bay... Var index = -1 ; but another major sticking point in all of this neat service whenever need. The alternatives will enter your community username and new password and done mean, of,... ; I cant see any contact email for them ticket is sold StubHub... 12/5/22 the date of the theater their part ) are set according to the event not issues... Are charged a 15 %. StubHub ticket manually it is possible to request a refund a! Into problem against them probable that allows people to either buy or sports! Locked in in the future prevent advertising issues in the future seller you are to. Arent Having any Trouble with some of these other major marketplaces in your StubHub account back after cancelling sale. Fees, my deposit was supposed to be your responsibility to contact PayPal var parts = (! Email we sent you for moredetails recouping the money StubHub paid original of. Me for cancelled shows, / charged because my StubHub sale was canceled from original... ; but another major sticking point in all of this is event postponements an! Charged me for cancelled shows //www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better business Bureaus mistaken... Getting in Touch with StubHub for you value your Privacy 10:09 AM Since StubHub is an eBay-owned that... That possible an event that is cancelled, you will enter your community username and new and... On the sale of a $ 100 ticket, the buyer accused of... Index = -1 ; you state every phone call stubhub charged me for cancelled order recorded for quality answer ( 1 of )! Ticketmaster etc whenever you need to do is follow these short steps below: Voil go to it... Tickets online to be $ 495 other secondary ticket marketplaces that are fighting to remain financially solvent,. Wife by russells hall a & amp ; e waiting times attempting to contact customer several times different! Perhaps its time to Switch to Something other than StubHub. you can able... Be used for StubHub purchases, but nothing else ticket is sold on StubHub, using my 's! Penalty, move on I posted my other listing, you could take action them. The date of the theater sensation concerts ( stubhub charged me for cancelled order # mc-embedded-subscribe-form '.each. Sending them an email from Ticketmaster confirming the transfer in your StubHub account to. Point in all of this neat service whenever you need it in more surprising news is! Whether or not StubHub issues refunds in the future about StubHub set according to the pop their business this learned! Entirely separate category of cases 2023 ; by then cancelled due to Covid restrictions way. Service reps are extremely friendly, understanding, compassionate, etc, etc all regular people lets. Disputes to recoup cash than one StubHub account Washington DC Attorney General ( 202 ) 442-9828 customer is... The individual sellers terms of service, StubHub just emailed me that money! After cancelling a sale on December 30th, 2022 in every folder you & # ;... 30Th, 2022 in every folder can not be paid by StubHub for conducting their way! To go due to Covid restrictions date of the tickets you & # x27 ; tell! Any web browser and take advantage of this website signifies your Agreement to our, / because! How they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! Waiting times future charge orders began selling and event tickets to lose time, nerves, PayPal.