Brightside is covered by insurance, and is in-network with several large insurance companies. BetterHelp also offers a 25% discount off your first month of therapy on its COVID-19 support page. However, BetterHelp should not be used if youre in immediate danger or need critical mental health services. You may also begin registration by clicking the Get Started button in the top right corner of the site. BetterHelp includes an online journal thats yours and yours alone. Depending on what youre looking for, BetterHelp offers counseling for individuals, couples, or families. In addition, you can choose to request financial aid from BetterHelp, according to anecdotal sources. Topics of the groupinars vary from sleep to self-care to anxiety and depression. Get help, you deserve to be happy! Note that an online counselor will not be able to make any official diagnoses, fulfill any court orders, or prescribe medication. Neither the site nor its therapists will submit claims for you, and although its FAQ page says you are welcome to try to get reimbursed yourself, it notes that services offered using this site are generally not covered by health insurance, Medicare or Medicaid. Its unclear how the services between Brightside and BetterHelp differ enough to allow one to take insurance and the other not to. Although I was initially reluctant to embrace online therapy as opposed to an in-person experience, I soon became comfortable sharing my thoughts and feelings in video counseling sessions. Calm: How Do These Meditation Apps Compare? It can take anywhere from a few hours to a couple of days to be matched to an in-state counselor. While in-person therapy provides only live sessions, generally once a week, BetterHelp provides more frequent communication options. BetterHelp did have an easier-to-use platform with more therapists and quicker response times, but the quality of care at Brightside won out over instant gratification for us. You have online access to experienced therapists. For instance, BetterHelp gives clients the option to communicate with a therapist via messaging several days a week, in addition to a virtual live therapy session. You can remain anonymous with your therapist. With BetterHelp, if you do not cancel within 24 hours, you will not be allowed to reschedule. BetterHelp markets itself as the world's largest online therapy service with nearly 2 million users, according to its website. Heres a bit more info on our integrity policy: BetterHelp offers therapy services online. Brightsides messaging feature goes to both your therapist and your care coordinator, and is intended more as a customer service helpline than for actual therapeutic exchanges. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Health. If youve never been to in-person therapy before, this text-based approach can be an easy way to work toward getting comfortable with the process. Brightside, on the other hand, has managed to keep its company profile squeaky clean, which, warranted or not, makes me marginally more comfortable trusting them with my personal data. However, some note that their insurance didnt cover their BetterHelp subscription cost. If youre looking for a mental health provider, what type of treatment are you looking for? Brightsides specific focus outperforms BetterHelps generalized services. Content is reviewed before publication and upon substantial updates. BetterHelp says employed therapists are licensed and accredited. The actual click-through process takes less time, and the matching turnaround is also much faster. Learn more about what to ask and what to expect in therapy. Sign up with BetterHelp and get matched to a therapist in less than 48 hours. However, in case an emergency arises during sessions, you will be required to give your contact details when you start therapy. One reason is that BetterHelp does not give official diagnoses or prescribe treatment. Research on telehealth has shown it may be effective for people with many mental health conditions. Frequently asked questions about BetterHelp, ncbi.nlm.nih.gov/pmc/articles/PMC7829321/, journals.sagepub.com/doi/10.1177/1357633X17730443. Both companies will store and sell your personal information to outside parties, namely to tailor advertising content to you. Since BetterHelp is online, there are more therapists to choose from, and finding a compatible therapist may take significantly less time and effort. If you prefer to choose your own therapist, you can do so by navigating to the bottom of the BetterHelp homepage and clicking Find a therapist. However, this choice isnt explained in BetterHelps FAQs page. While our team of, Best Hearing Aids for Severe Hearing Loss. Psychiatry evaluations and medication management are also available. Depression is tough to deal with on its own and advice telling you to fake your emotions, cheer up, or simply "snap out of it" doesn't make your condition any better. Along with BetterHelp, there are other online therapy services that offer services that could better align with your needs. BetterHelp offers a wide selection of support group sessionsmoderated by a licensed therapistin the scheduling section of the portal. *Please note: When we say basics in the services offered column, we are grouping anxiety, stress, relationship issues, depression, LGBTQIA+ counseling, and grief counseling together. BetterHelp had more users that had switched once22% compared to Brightsides 12%yet Brightside actually had more users that had switched two or three times; 22% of Brightside users had done this, compared to only 11% of BetterHelp users. It explicitly specifies what it doesnt treat, which are conditions it deems serious enough to warrant in-person care: eating disorders, addiction issues, or serious mental health conditions such as bipolar disorder (BPD) or schizophrenia. (2019). This site does not include all companies or products available within the market. We can help! Accessed 6/29/2021. BetterHelp has an overall positive reputation. The reviews about BetterHelps services on Trustpilot are as positive and appreciative as the ones on BBB. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. BetterHelp counselors are available via text messaging and live chat, as well as video and phone sessions. Brightside does not offer the option for audio sessions, but with BetterHelp, audio sessions can be hosted from inside the app or site. Our sessions were tightly runthey got straight to the point and stayed focused for the full 30 minutes. Headspace and Calm are two popular meditation apps. A subscription to BetterHelp ranges from $60 to $90 a week. Even once you subscribe to a plan, you can cancel your membership at any time if youre unsatisfied. Lastly, if youre experiencing life threatening thoughts or conditions, online therapy is not the best option for you. Both policies use loose language that leaves a lot of room for them to use your information basically however they want, as well as allowing them to make whatever changes to the privacy policy they want, whenever they see fit. A: No, BetterHelp is not covered by insurance. BetterHelp is part of Teladoc Health Inc.. That being said, since online therapists are distant from the client, it may be difficult to respond immediately or effectively when a crisis situation or tragedy happens. All rights reserved. Verywell Mind's content is for informational and educational purposes only. She specializes in aging, long-term care, caregiving, retirement and a variety of other health and retirement topics. Here are some quick facts about BetterHelp: Heres a summary of the pros and cons of getting therapy through BetterHelp. Healthline Media's new initiative, TRANSFORM: Future of Health, spotlights cutting-edge innovations that will change the future of health and wellness. After completing a survey that consisted of questions about herself, what she was looking to accomplish in therapy, and her current mental state, she was also able to list out preferences she looks for in a therapist. Founded in 2013, BetterHelp is the largest online therapy platform in the world, offering virtual therapy with licensed and accredited therapists via chat, phone calls, and video calls. Spending just a few minutes a day on meditation can have big benefits for your mental health. Talkspace vs. BetterHelp: Which Online Therapy Is Best? With Brightside, you know what you are getting, while with BetterHelp, there is much larger variety in techniques and experience levels. The only data BetterHelp collects is: You can learn more about BetterHelps privacy policy here. It wont be visible to anyone else unless you choose to share it. A psychiatry session costs $249 for the initial visit, followed by $125 for each subsequent session. The chat room is accessible at any time, as long as your device has reliable internet. If you are looking for a more convenient form of therapy that you can access from the comfort of your own home, BetterHelp may be a better option for you. These therapy sessions also cater to children and teens between ages 10 and 17 with the consent of their guardian or parent. A few months later, in July, BetterHelp was hit with another lawsuitthis time by Therapy for Black Girls, which sued for trademark infringement after BetterHelp allegedly used the company's trademark in advertising. . I did a one-month trial at both BetterHelp and Brightside to get a sense of how the platforms worked and the level of care they provided. Still, keep in mind that BetterHelp initially matches you with a therapist and doesnt allow you to choose from several options right from the start. It would help us match you with the most suitable therapist for you. Your insurance may not cover the costs of BetterHelp. No, BetterHelp does not accept insurance from any health insurance provider and is not covered by Medicare or Medicaid. Our website services, content and products are for informational purposes only. Overall, we preferred Brightside for its consistent, highly specific care from a team of well-qualified therapists. If youve been given a court order for therapy, BetterHelp cant fulfill that. BetterHelp does collect data on its clients, but it doesnt sell this data for marketing. BetterHelp is known to have unscrupulous advertising techniques, and is also currently in hot water for intentionally duping investors about its financial situation. At the same time, resources for face-to-face mental health services werent readily available due to public health concerns. All BetterHelp counselors have a masters degree or doctorate in their field and at least three years and 1,000 hours of experience. BetterHelp is part of Teladoc Health Inc.. Internet-delivered cognitive behavioural therapy in the treatment of psychiatric illness. Healthline Media does not provide medical advice, diagnosis, or treatment. We dont publish any health content until our. Each therapist is also qualified and certified by their states professional board. Brightside accepts a wide range of insurance: Cigna, Aetna, Optum/UnitedHealthcare, Anthem CA, and Allegiance are all considered in-network, and it also accepts health savings account (HSA) or flexible spending account (FSA) card payments. Be it via phone, text, or video call this global company's goal is to make mental health services more widely accessible. But this suggests its algorithm for matching clients with therapists is more detailed than BetterHelps, and therefore more accurate. BetterHelp automatically matches you with the counselor it determines is a good match. You can work with a therapist via your computer, smartphone, or tablet. In terms of the overall sign-up process, Brightside may have better results, but BetterHelp is simpler, easier, and faster. Its also been reviewed by our medical affairs mental health experts and has gone through our vetting process. She described her therapist as being qualified, empathetic, thoughtful, and a great listener.. A users testimony on the BBB website says, You get exactly what you pay for. BetterHelp is not a substitute for emergency services. Read more about BetterHelp insurance coverage. To sign up, you'll take a survey on the BetterHelp site to match you to the right therapist.. For $109 to $129, you can receive counseling for a variety of different services: Amwells therapy services are not subscription-based, meaning you have to pay for each therapist visit. While this may influence where their products or services appear on our site, it in no way affects our ratings, which are based on thorough research, solid methodologies and expert advice. (2019). The introductory questionnaire is fairly detailed, asking you: Youll also be screened for depression. Your . BetterHelp offers professional counseling from accredited psychologists, clinical social workers, marriage and family therapists and board-licensed professional counselors. People are using online therapy tools now more than ever. You only need to enter your first name or nickname at this stage. Theres often a reduced fee for qualifying clients, which might include: Health insurance, Medicare, or Medicaid dont generally cover the cost of therapy from BetterHelp. The subscription cost may be lower than in-person sessions with a qualified therapist. Our website services, content, and products are for informational purposes only. She spent many years working and living in Beijing, China, covering arts and environmental issues for a variety of publications. As a result, many people experiencing mental health issues turned to online therapy platforms like BetterHelp. Alena is a professional writer, editor and manager with a lifelong passion for helping others live well. We read customers comments and looked at how other trustworthy websites scored BetterHelp. 2022 Talkspace Review: How Does It Stack Up? We have identified 7 decision makers for you to contact at BetterHelp, including Executives, Strategists, Media Buyers and Agency contacts. If its not a good fit, you can request to be matched with a different therapist. BetterHelp pairs users with licensed therapists for web-based therapy sessions. Brightside, on the other hand, has managed to keep its company profile squeaky clean, which, warranted or not, makes me marginally more comfortable trusting them with my personal data. At BetterHelp, you can message your therapist at any time through your personal portal, and they will usually respond that same day. Debra Rose Wilson, PhD, MSN, RN, IBCLC, AHN-BC, CHT. We use our own and third-party cookies and web beacons to deliver a faster and safer experience, to monitor and analyze usage, to comply with laws, and for advertising purposes. We follow an advertising policy . You can also schedule video, phone or live chat sessions and access counseling services using four methods: BetterHelp counselors do not make official diagnoses or prescribe medications. It may not be as effective as a video session, but it is a realistic option. I got matched with a therapist within a couple of hours at BetterHelp, while with Brightside, it took over a day. When you sign up with BetterHelp, you dont have to enter your full name. To establish that the product manufacturers addressed safety and efficacy standards, we: We do the research so you can find trusted products for your health and wellness. Download the 2023 Super Bowl TV Ad Report from iSpot Today. According to BetterHelp, getting paired with a therapist takes about 24 hours or less. You can choose your own therapist, but this option isnt obvious without extensive exploration of the BetterHelp website. We also reviewed results from a survey of 105 users across 55 online therapy companies, including BetterHelp and Brightside. Hannah Owens is the Mental Health/General Health Editor for performance marketing at Verywell. She listened to my issues without judgment or criticism. It also. The opinions expressed are the authors alone and have not been provided, approved or otherwise endorsed by our advertisers. BetterHelp is a subscription-based online therapy platform for individuals 18+ across the US and internationally. Check out our FAQ Page. Healthcare professionals review articles for medical accuracy. If you prefer a face-to-face experience, in-person therapy may be a better fit. For those who prefer working through problems out loud, its possible to schedule a phone call with your counselor. We discuss how Betterhelp works, what to consider if youre in the market for online therapy, and what would work best for you. That missed session will count as your session for the week. Brightside also gives you the option of adding prescription medication to your plan for an extra $50 a month, while BetterHelp does not. BetterHelp markets itself as the largest online therapy network in the world. Insurance covers both its therapy and psychiatry services. BetterHelps site was also more intuitive, while with Brightside, I was occasionally left wondering where to find resources I needed. Ultimately, how BetterHelp measures up against its competitors will depend on your personal needs, preferences and what you hope to get out of your therapy experience. Founded in 2013, BetterHelp is the largest online therapy platform in the world, offering virtual therapy with licensed and accredited therapists via chat, phone calls, and video calls. I didnt use messaging, live chat or phone sessions for counseling, but my therapist advised me during each session that those options were available and encouraged me to use them. Yes, BetterHelps privacy policy and security measures indicate that the company is HIPAA compliant. Verywell Mind articles are reviewed by board-certified physicians and mental healthcare professionals. Also, in-person therapy sessions are a more appropriate fit for managing severe mental health conditions. It found that 37.8% of participants had improved significantly, 62% had a partial response, and 19.8% were classified as being in remission after receiving therapy from BetterHelp for 3 months. Prices range from $60 to $90 a week, depending on how many live sessions you want to schedule. Instead, you can choose a nickname your therapist can call you. In addition to screening BetterHelp using our intensive vetting process, we also looked at their medical credibility, business practices, and social impact. BetterHelp Rakes in $1B in 2022, as Teladoc Plans to Integrate Behavioral Health into Its Chronic Care Strategy - Behavioral Health Business Digital Health BetterHelp Rakes in $1B in 2022, as Teladoc Plans to Integrate Behavioral Health into Its Chronic Care Strategy By Laura Lovett | January 9, 2023 Porapak Apichodilok Talkspace accepts insurance from a couple of insurance providers. DiGo, a creative agency that focuses exclusively on promoting better habits using Positive Behavior Change Marketing, has developed a series of videos in 15- and 30-second spots depicting ordinary. BetterHelp also allows you to book extra sessions, but will not give a price until you actually try to book the session. This time around, you are not matched with a therapist, but rather given a wide selection to choose from (I was in New York, and was given 40 different therapists). The company operates through thousands of therapists who can. They offer a variety of different services, and their monthly membership payment plan is flexible so you can cancel anytime. While other online therapy platforms may have more options for insurance coverage or allow you to pick your own therapist, BetterHelp allows users to message their therapist at any time through communication modes such as chat, phone, video and text message. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas - from depression and anxiety to family and couples therapy - it's never been easier to receive personal, professional help when you need it. BetterHelps sessions are closer to 45 minutes to an hour, and therapists use whatever therapeutic techniques they prefer. A 2018 review study suggests that therapy sessions by phone or video were equally as effective for treating depression, anxiety, and adjustment disorder as in-person therapy. All Rights Reserved. The Better Business Bureau, a nonprofit organization that posts a companys consumer ratings online, showed a rating of 4.09 out of 5 stars for BetterHelp, with 387 reviews at the time of this writing. However, check with your health insurance provider to see whether BetterHelp services could be reimbursed under your policys mental health coverage. The Forbes Health editorial team is independent and objective. Founded in California in 2013 by two ad-tech professionals, BetterHelp's goal is to remove some of the challenges related to traditional in-person therapy, including convenience, cost and stigma, and make remote counseling available to anyone, anywhere, anytime. Former Healthline employee Jamey Powell tried out BetterHelp and was really pleased with her experience. We reached our decision by looking at the companies reputation among therapists and users, the ease of use of the platform, accessibility, additional resources offered, level of care, and professional and ethical integrity. BetterHelp has expanded its services in recent years and now partners with businesses and universities. Information provided on Forbes Health is for educational purposes only. BetterHelp also states on its FAQs page that all of its providers are fully licensed and in good standing.. If you cancel, you will receive a prorated refund for any unused services for which youve already paid. BetterHelp does not take insurance. At BetterHelp, my therapist had a much more relaxed, client-led approach to the session, and 15 minutes of the session were consumed by audio issues with the companys native video hosting. We independently research, test, review, and recommend the best {{ tocState.toggleTocShowMore ? Surprisingly, BetterHelp had more users looking for help with depression: 62%, compared to just 51% of Brightside users, despite Brightsides more specific focus on the condition. Most online reviews of BetterHelp appear to be positive. Published March 13, 2019 Advertiser BetterHelp Advertiser Profiles Facebook, Twitter, YouTube, Pinterest Products BetterHelp BetterHelp Membership Songs - Add The platform makes it simple to find a new match. Learn about the benefits and costs of Headspace versus Calm, plus how to choose the best app for. Switching therapists is much easier at BetterHelp. It also offers couples and teen therapy, with free live weekly group seminars available. Online therapy can serve as a source of connection and support, especially during a time (in light of the pandemic) that feels otherwise isolating, says Sheava Zadeh, PhD, LEP, BCIM, a psychologist and the founder of Pamper Your Brain. 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